Frequently Asked Questions
Find Answers to Our Most Common Questions
Document FAQs
What is a Nexus Letter for VA Disability Claims?
A Nexus Letter is a medical document written by a licensed provider that links a veteran’s current medical condition to their military service or an existing service-connected disability. It provides the “nexus,” or connection, that helps the VA determine service connection for your claim.
When Do Veterans Need a Nexus Letter for the VA?
A Nexus Letter is needed when the VA has not yet established a service connection between your medical condition and your military service. It’s especially useful when your claim was previously denied for ‘no nexus,’ you are filing a new claim, or you want to strengthen your case before a VA C&P; exam.
What is a Disability Benefits Questionnaire (DBQ)?
A DBQ is a standardized VA form used by medical providers to document the current severity of a veteran’s condition. It includes specific medical findings, symptoms, and test results that help the VA rate the level of disability accurately.
When is a DBQ needed?
A DBQ is needed when you are filing for an increase in your current disability rating or when the VA requests updated medical information. Submitting a completed DBQ can often help speed up the claim process and reduce the need for an additional VA exam.
What is a Compensation & Pension (C&P;) Exam?
A C&P; exam is a medical examination ordered by the VA to assess your disability claim. It may be performed by a VA provider or a contracted clinician to confirm your diagnosis, service connection, and level of impairment.
Will I still have to attend a VA C&P; exam?
Sometimes. Even with strong private medical documentation, the VA may still schedule a C&P; exam for a second opinion. In some cases, your submitted evidence may be sufficient for a decision without another exam — known as a Fully Developed Claim (FDC). While we cannot control whether a C&P; exam is ordered, our goal is to provide documentation that is so complete and clear that the VA already has everything needed to evaluate your claim.
Clinical & Therapeutical FAQs
Do you accept insurance or only cash-pay?
ProCare Direct Access is a private-pay (cash-pay) practice. We are out-of-network with insurance providers, but clients may be eligible for reimbursement depending on their plan. We also cover the cost of Reimbursify so clients can easily file out-of-network claims.
What states do you operate in?
Texas
What conditions do you treat?
We specialize in evidence-based mental health care for adults, including PTSD, depression, anxiety, trauma-related concerns, and adjustment issues—especially for veterans and first responders.
Do you prescribe medication?
Yes. Our psychiatric providers can evaluate, diagnose, and prescribe medication when clinically appropriate.
How do I schedule an appointment?
Scheduling is simple—you can book directly through our online portal, website or call our office for assistance.
Are services confidential?
Absolutely. All sessions and records are fully confidential and protected under HIPAA and federal privacy laws.
Are there any conditions you do not treat?
Yes. To ensure patients receive the most appropriate level of care, ProCare Direct Access does not evaluate or treat personality disorders, substance use disorders, or psychotic disorders. If these concerns are identified, we will recommend appropriate alternative resources.
Who We Serve
Active Duty Service Members
Veterans & Military Retirees
Reservists & National Guard
Law Enforcement Officers
Firefighters
Emergency Medical Services (EMS) Professionals
Call Today
1-210-879-8861